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● Providing the continuous, efficient and fast service, to build a good brand.
● Establishing a complete service network to provide users with professional, standardized,diversified, product-oriented services.
● Customer-Centered. And we take the customer’s satisfaction as the measurement of our work standard.

After-sale contact info.:

Skype: live:.cid.62a632b95169ef04 (EBIT SUPPORT)

Email: cheng.zhang@ebang.com.cn

Operating hours: Monday to Saturday 9:00 AM to 10:30 PM (Beijing time)

Sunday 9:00 AM to 17:00 PM (Beijing time)

1.Three Guarantees: machine  warranty valid for six months, and the controller for one year.
2.The shortest maintenance time will be one working-day. If near the maintenance point of our company, welcome you to come and change the board or machine directly.
3.In the qualified mine, we offer the additional after-sales service, please consult the sales or customer-service about the details.

After-sale service:
1.When machine breaking out, please contact our customer-service, and they will help you troubleshoot at the first time.
2.Failed to troubleshoot, please remove defective parts and return to service after the remote confirmation.
3.Returning to repair, please fill in the “after-sales information form” and put into the package, then sending back together with the machine.
4.Returning to repair, please pay attention to protecting the Serial Number, because we can judge the warranty time according to it.
5.Re-delivery for repairing, pay attention to the components package, and take some protective measure to avoid the damage caused by the poor package.
6.Received repair machine, customer service will contact you immediately. After confirming the problem and the part, it will be put into maintenance timely.
7.Maintaining time from the confirmation and signature of the customer service, it will be 1-5 working days.
8. Repairing within the warranty period. Vice versa.
9.On completion of repairing, customer service will promptly contact customers, inform the maintenance situation and precautions. Then send back to you.

Detailed address26st Floor, 3rd Building, Longchuanwu Road, Yuhang Economic and Technological Development Zone, Hangzhou
No. 12019936, Zhejiang ICP
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